30jil Frequently Asked Questions

30jil requires a valid government-issued photo ID for KYC — accepted documents include a Philippine passport, SSS ID, UMID, driver's license, PhilSys national ID, or Voter's ID. You may also be asked to submit a selfie with your ID and a proof of address such as a utility bill or bank statement not older than three months.

You must be at least 21 years of age to register and play on 30jil. This is a strict requirement under PAGCOR regulations. Age is verified at registration and again during KYC document review. Any account found to belong to a player under 21 will be immediately closed and all funds returned.

On the 30jil Login page, click "Forgot Password" and enter your registered email address or mobile number. You will receive a password reset link via email or a PIN via SMS. Follow the instructions to set a new password. If you do not receive the reset message within five minutes, check your spam folder or contact 24/7 live chat support.

No. 30jil strictly allows one account per person. Creating duplicate accounts is a violation of the Terms and Conditions and may result in permanent account closure and forfeiture of any pending bonuses. If you believe a duplicate account was created in error, contact support immediately to have it resolved.

The minimum deposit on 30jil is ₱100 for e-wallet methods such as GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification as part of our AML compliance procedures.

GCash withdrawals from 30jil are typically processed within 15 to 30 minutes for fully verified accounts. During peak hours — particularly on Friday evenings and weekends in Metro Manila — processing may take up to two hours. If your withdrawal has not arrived within three hours, contact 30jil's 24/7 live chat support with your transaction reference number.

30jil does not charge any platform fees on deposits or withdrawals. However, your payment provider — GCash, PayMaya, BPI, BDO, or Metrobank — may apply their own transaction fees depending on your account type and transaction size. We recommend checking with your bank or e-wallet provider for their current fee schedule.

For security and anti-money-laundering compliance, 30jil requires that withdrawals be processed back to the same payment method used for your deposit. You cannot withdraw to a different bank account, GCash number, or PayMaya wallet. If you need to update your payment details, contact support with valid documentation.

RTP (Return to Player) percentages vary by game. Most slots on 30jil have RTPs between 94% and 97%. JILI Games titles typically range from 96% to 97.5%. You can find the exact RTP for any game in its information panel, accessible by clicking the "i" or "paytable" button within the game lobby. 30jil only works with certified providers whose RTPs are independently audited.

Yes. 30jil's live casino section features real-time table games streamed from professional studios, including Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo. Filipino players particularly enjoy the Asia-themed live dealer rooms. Games are available 24/7 and are accessible on both desktop and mobile browsers without any app download required.

Absolutely. 30jil is fully optimised for mobile browsers on both Android and iOS devices. Simply open your mobile browser, navigate to the 30jil website, and log in — no app download is needed. The mobile interface is touch-friendly and supports the full game library, cashier functions, bonus claiming, and live chat support.

Yes. 30jil's sportsbook covers a wide range of events popular with Filipino bettors, including PBA basketball, NBA, UFC, boxing, football, and e-sports. Online sabong (virtual cockfighting) is also available in the dedicated sabong section. Odds are updated in real time and in-play betting is supported for major events.

Wagering requirements specify how many times you must play through a bonus amount before withdrawing winnings derived from it. For example, a ₱1,000 bonus with a 20x requirement means you must wager ₱20,000 total before withdrawing. On 30jil, wagering requirements vary by promotion and are always stated clearly in each offer's terms. Slot games typically contribute 100% toward clearing requirements.

Yes. 30jil rewards regular players through a tiered loyalty programme. As you play, you accumulate points that unlock higher VIP tiers — each with improved benefits such as faster withdrawal processing, higher limits, dedicated account managers, and exclusive reload bonuses. VIP players from Manila, Cebu, and Davao also receive special invitations to offline events.

Bonus eligibility depends on the specific promotion. Most welcome bonuses and free spin offers are valid for slots only. Some reload bonuses cover live casino games such as Baccarat and Roulette. Bingo games may have separate bonus terms. Always check the individual promotion's terms on the 30jil Bonus page to confirm which games are eligible before wagering your bonus funds.

Responsible gaming tools are available directly in your 30jil account settings under the Responsible Gaming section. You can set daily, weekly, or monthly deposit limits, loss limits, session time limits, and cool-off periods. To self-exclude, choose your preferred exclusion period — from 6 months up to permanent — and confirm with your password and a one-time PIN. Exclusion takes effect within 24 hours.

If you feel your gambling has become harmful, reach out to 30jil's 24/7 live chat support immediately — our trained agents can activate self-exclusion on your behalf in real time. You can also contact the National Center for Mental Health (NCMH) crisis hotline or Hopeline Philippines for free, confidential counselling. PAGCOR also provides responsible gaming resources for Filipino players. Help is always free and available.

30jil uses industry-standard SSL/TLS encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through PCI-DSS compliant payment gateways. Your personal data is handled in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We never sell or share your information with third parties without your explicit consent, except as required by law.